88win Privacy Policy —
Your Data, Handled Carefully

1. Overview

This Privacy Policy applies to all users of the 88win platform, accessible at 88win.cx, through the mobile app available on the Download page, or through any other channel we operate. By registering an account or using any part of our service, you confirm that you have read and understood this policy and agree to the way we handle your personal information.

We are committed to treating the personal data of our Pakistan players with care and transparency. We collect only what is necessary, use it only for legitimate purposes, and take security seriously. We do not sell your personal data to third parties for commercial marketing, and we do not share it with anyone unless required to do so in the limited circumstances described in this policy.

If you have any questions about anything in this document, our support team is available around the clock. Details are at the bottom of this page.

2. Data We Collect

We collect personal information in two broad ways: information you provide directly, and information generated automatically when you use the platform.

Information you provide directly:

• Full name and date of birth (collected at registration)
• Contact details including email address and phone number
• Residential address in Pakistan
• Government-issued identity documents such as CNIC or passport, when requested during account verification
• Payment information — including your JazzCash or Easypaisa mobile number, Raast ID, bank account details, or card details — used to process PKR deposits and withdrawals
• Communications you send to our support team via chat or email
• Any preferences or settings you configure within your account

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages and sections of the platform you visit, and the time you spend on them
• Bets placed, games played, amounts wagered, and transaction history
• Session duration and login timestamps
• Referral source — how you first arrived at the 88win platform
• Cookies and similar tracking data (see the Cookies section below)

3. How We Use Your Data

Every piece of data we collect has a specific, legitimate purpose. We do not collect information speculatively or hold data that we do not need. The main ways we use your personal information are:

• Account management: Creating and maintaining your 88win account, including authentication, settings, and account history.
• Transaction processing: Processing PKR deposits via JazzCash, Easypaisa, Raast, bank transfer, and mobile wallets, and handling withdrawal requests back to your verified payment method.
• Identity and age verification: Confirming that you are who you say you are, and that you meet the minimum age requirement of 18 years.
• Fraud and security: Detecting and preventing fraud, money laundering, account compromise, and other prohibited activities described in our Terms and Conditions.
• Customer support: Responding to your queries, resolving account issues, and maintaining a record of communications for quality and accuracy.
• Platform improvement: Analysing how players use the platform — including which sports markets, casino games, slots, and bingo sessions are most popular — to improve the experience over time.
• Promotions and bonuses: Administering welcome bonuses, reload offers, and other promotions you have opted into, and checking eligibility.
• Responsible gaming: Monitoring activity patterns to support responsible gaming commitments, including identifying accounts that may benefit from self-exclusion tools or deposit limit reminders.
• Legal and compliance: Meeting any obligations that apply to the operation of a gaming platform, including financial record-keeping and responding to legitimate regulatory or legal requests.

We do not use your personal data for automated decision-making that has a significant legal effect on you without human review being part of the process.

4. Payments & Verification Data

Because 88win handles real PKR transactions, we are required to verify the identity of account holders and the legitimacy of payment methods. This is a standard practice across financial services and gaming platforms, and it protects both you and the integrity of the platform.

When you make a deposit or request a withdrawal, we process your payment information through our partnered payment processors. These providers — which support JazzCash, Easypaisa, Raast, bank transfers, debit and credit cards , and other mobile wallets — handle your financial data under their own security standards and data protection obligations. 88win does not store full card numbers or mobile banking PINs on its own servers.

For identity verification, you may be asked to submit a scanned copy or clear photograph of your CNIC, passport, or other government-issued identification. These documents are reviewed by our verification team and, where necessary, by a third-party identity verification provider. Once verified, documents are stored securely and accessed only when required for compliance or dispute resolution purposes.

5. Sharing Your Data

88win does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

• Payment processors: Your financial details are shared with the payment service providers required to process your PKR deposits and withdrawals — for example, the systems behind JazzCash, Easypaisa, Raast, and bank transfers.
• Identity verification providers: When we need to verify your age and identity, we may share relevant documents or data points with a trusted third-party KYC (Know Your Customer) service.
• Fraud prevention services: We work with fraud detection partners to identify suspicious activity. These providers receive anonymised or limited data sets required for risk scoring.
• Platform infrastructure providers: Third parties who host, maintain, and support the technical infrastructure of the 88win platform may have access to certain data in the course of providing those services. All such providers are required to handle data confidentially.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics tools to help us understand platform performance and improve the user experience.
• Legal obligations: If we receive a legitimate legal request — such as a court order or a formal request from a financial intelligence or law enforcement authority — we may be required to disclose certain account or transaction data. We will only comply with properly authorised requests.

All third parties we work with are contractually required to use your data only for the specific purpose for which it was shared, and to maintain appropriate security standards. We do not allow third-party advertising networks to profile 88win users based on their activity on our platform.

6. Cookies & Tracking

Like most online platforms, 88win uses cookies and similar technologies to make the platform work properly and to understand how it is being used. A cookie is a small file placed on your device when you visit a website. It helps the site remember certain information about your visit.

We use the following types of cookies:

• Essential cookies: These are necessary for the platform to function. They manage your login session, keep your account secure, and allow core features like deposits and bet placement to work. You cannot opt out of essential cookies without losing access to the platform.
• Functional cookies: These remember your preferences — such as your preferred language, display settings, and the sports or game categories you visit most often — so your experience feels consistent across sessions.
• Analytics cookies: These help us understand which parts of the platform are popular, how long players spend on different sections, and where technical issues are occurring. The data collected is aggregated and does not identify you personally.
• Security cookies: These help us detect and prevent fraudulent activity, such as login attempts from unrecognised devices or unusual transaction patterns.

You can manage or delete cookies through your browser settings at any time. However, please note that disabling certain cookies may affect the functionality of your 88win account, particularly for login and transaction features. The platform is designed to work best with functional and essential cookies enabled.

7. How We Protect Your Data

We take the security of your personal information seriously. 88win uses a combination of technical, organisational, and procedural measures to protect the data we hold against unauthorised access, accidental loss, alteration, or disclosure.

• Encryption: All data transmitted between your device and the 88win platform is protected using industry-standard TLS (Transport Layer Security) encryption. Financial transaction data is encrypted both in transit and at rest.
• Access controls: Access to personal data within 88win is restricted to staff and systems that have a specific, legitimate need for it. We apply the principle of least privilege — no one sees more than they need to do their job.
• Secure infrastructure: Our platform is hosted on secure servers with regular security patching, intrusion detection, and monitoring in place.
• Fraud detection: Automated systems monitor account activity around the clock for patterns that may indicate fraud, account compromise, or money laundering. Suspicious activity triggers a manual review.
• Staff training: Team members who handle personal data are trained in data protection and security practices and are bound by confidentiality obligations.

Despite these measures, no online platform can guarantee absolute security. If you have reason to believe your 88win account has been accessed without your permission, please contact our support team immediately and change your password.

8. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period thereafter, in order to fulfil the purposes described in this policy and to meet any applicable record-keeping obligations.

If you close your 88win account, we will retain certain information — such as your identity documents, transaction history, and communications with our support team — for a defined period after closure. This is standard practice for platforms that process financial transactions, and is necessary to handle any post-closure disputes, refund requests, or compliance inquiries that may arise.

Data that is no longer required for any legitimate purpose is securely deleted or anonymised so that it can no longer be linked back to you personally. Anonymised and aggregated data may be retained indefinitely for analytics and platform improvement purposes, as it carries no personal identification.

9. Your Rights

As a user of the 88win platform, you have rights in relation to the personal data we hold about you. These include:

• Access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe upon verification of your identity.
• Correction: If any of the information we hold is inaccurate or incomplete, you have the right to ask us to correct it. For basic details like your email address or phone number, you can update these directly in your account settings.
• Deletion: You can request that we delete your personal data. We will do so where there is no overriding legal obligation or legitimate business reason to retain it. Note that transaction records may need to be kept for a defined period even after account closure.
• Restriction of processing: In certain circumstances, you can ask us to limit how we use your data while a concern or dispute is being resolved.
• Objection: You can object to certain uses of your data, particularly where processing is based on our legitimate interests rather than your consent.
• Withdraw consent: Where we rely on your consent to process data — such as for certain optional communications — you can withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal.

To exercise any of these rights, contact our support team with your registered account details. We will verify your identity before acting on any request to ensure your data is not disclosed to or amended by anyone other than you.

10. Minors & Age Policy

The 88win platform is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on our platform, please contact our support team immediately. We will investigate and close the account, and we will handle any associated data in accordance with our data deletion procedures.

As a parent or guardian, please take steps to ensure that younger members of your household cannot access your 88win account or login credentials. For more guidance on keeping gaming safe in your household, visit our Responsible Gaming page.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in the way we operate the platform, the data we collect, or the legal and regulatory environment. When we make updates, the revised policy will be published on this page with an updated "Last updated" date at the top.

For significant changes that affect how we handle your personal data in a meaningful way, we will notify registered account holders via email. Your continued use of the platform after a policy update has been published constitutes your acceptance of the revised terms.

We recommend reviewing this page occasionally so you are always aware of how your data is being handled.

12. Contact & Privacy Queries

If you have any questions, concerns, or requests related to this Privacy Policy or the way 88win handles your personal data, please get in touch with our support team. We take all privacy queries seriously and aim to respond promptly.

You can reach us via the live chat feature within the platform, or by emailing [email protected]. Please include your registered account details so we can identify your account and respond accurately.

For data access or deletion requests, please provide your full name and registered email address along with a brief description of your request. We will verify your identity before taking any action on your account data.